helpcenter.

Guides for campaigns running on Electbase
Your account · 3 min read

Adding your campaign team

Everyone who works on your site should have their own login — not because sharing a password breaks a rule, but because you can't remove one person's access without changing everyone's.

Inviting someone

Open Team from the top navigation and enter their email address. They get an invitation, click through, sign in with their own credentials, and land on your campaign. You never handle their password and they never handle yours.

Invitations last seven days. After that the link stops working and you can send a fresh one.

If the invitation email doesn't arrive

, the invite still exists — Electbase shows you the link so you can send it to them yourself. A mail problem on our side never means starting over.

How many people you can add

Your plan sets the number of seats, counted across your whole account rather than per campaign:

PlanSeats
Kickoff1
Grassroots3
Rally10
LandslideUnlimited

If your account has several campaigns on different plans, the highest plan sets the cap for everyone.

Pending invitations count against your seats. An invitation you sent and nobody has accepted still occupies a seat, which is why revoking one frees it up immediately. If you've run out and someone hasn't responded in a week, revoke and reuse.

Owners and admins

There are two roles, deliberately only two.

  • Admin can do everything on the site — edit, publish, manage supporters, connect processors.
  • Owner can do all of that, plus manage billing and the team itself.

You start as the owner. You can promote an admin to owner, which is worth doing before you need it: if you're the only owner and you're unreachable, nobody else can add a team member or touch billing.

Removing someone

Remove them from the Team page and their access ends immediately. Their work on the site stays — removing a person does not remove what they wrote.

Every membership change is recorded: who invited whom, who accepted, who was removed, and who changed a role. That record exists so that "who published that?" has an answer.

If you downgrade

Moving to a smaller plan does not remove anybody. If your team is larger than the new plan's seats, everyone already on it keeps working exactly as before — but you can't send new invitations until you're back under the cap, either by removing members or by moving back up.

Nothing in Electbase ever removes a team member automatically. A downgrade in the middle of a campaign should not silently lock your field director out.

One thing to plan for

Kickoff is a single-seat plan and stays that way. If you know you'll be handing the site to a volunteer or a consultant, that's the reason to start at Grassroots rather than the reason to be surprised later.