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 Guides for campaigns running on Electbase
Forms & supporters · 3 min read

Hearing about requests as they come in

Yard-sign requests, contact messages, and precinct sign-ups reach the account owner by email within seconds — and hitting reply answers the supporter directly. Everything your forms collect also lands on the Requests page, in full.

By Electbase Support · · 3 min read

Your site's forms do more than collect names. A supporter who fills out the Request a yard sign form tells you how many signs they want and where to deliver them; a visitor to your Contact form writes you a message; someone on the Precinct form is volunteering to lead their neighborhood. Electbase saves every one of those submissions, and since August 2026 it also tells you the moment they arrive.

The email

When someone submits a yard-sign request, a message, or a precinct sign-up, the account owner gets an email within seconds. The subject line says what it is and who it's from — New yard sign request — Jane Doe — and the body carries everything they entered: name, email, phone, address, the number of signs, the message, and any custom questions you've added to that form (see Asking your own questions on your forms).

Hit reply to answer them. The email's reply-to address is the supporter's own, so "Reply" in your mail app goes straight to Jane, not to Electbase.

A few things to know:

  • Sign-ups don't email one by one. The plain "Join the campaign" sign-up can arrive in bulk after a good day of canvassing, so it doesn't trigger a per-submission email. Every sign-up is still saved and still listed on the Requests page, and if you turn on the daily digest you'll get them summarised there.
  • There's a ceiling. If a campaign site receives more than 30 requests in an hour (a rare burst, or a bot that slipped through), the extra emails are held back for that hour. Nothing is lost — every submission is on the Requests page — you just won't get 300 emails.
  • Who gets the email: the account owner's address — the one you signed up with. There's no way to send these to a different address yet; if that would help, tell us.

The Requests page

In your campaign dashboard, find the quick links row and choose Requests — or go straight to /requests/your-site. It lists every submission from your site's forms, newest first, with tabs for yard signs, messages, precinct sign-ups and general sign-ups. Each row shows what the person entered — the sign quantity and delivery address, the full message, the interests they checked, and their answers to your custom questions — plus a Reply button that opens a pre-addressed email.

This is different from Supporters: that page shows each person once, merged across everything they've done. Requests shows each submission, so a supporter who asked for a sign in June and sent a message in September appears twice here and once there.

Export CSV on the Requests page downloads the whole history, one row per submission, with a column for every field and every custom question you've ever asked.

What isn't here yet

There's no "mark as delivered" checkbox on a yard-sign request yet, and no way to assign requests to a volunteer. If you're tracking deliveries, export the CSV or use tags on the Supporters page for now — and tell us if fulfillment tracking would change how you run your sign program; it's the next thing on this list.

Still building. There's no delivery-status tracking on yard-sign requests yet, and no way to assign a request to a volunteer. If fulfillment tracking would change how you run your sign program, tell us — it's the next thing on this list.