Plans, billing, and what happens after the election

Free until you publish

You can build and preview your entire site without paying anything and without entering a card. A subscription is what publishes it to the web. There's no trial to start or forget to cancel — the free part is the building, and the subscription is the publishing.

Paying

Plans are billed up front, monthly or annually. Paying a year in full gives you two months free and waives the one-time setup fee (otherwise the setup fee equals your first month). Bank transfer is the standard payment method; cards work too but may carry a processing surcharge, so ACH avoids it.

Subscriptions renew automatically at the then-current rate until you cancel. Prices can change, but only for future terms and never with less than 30 days' notice — you can cancel before a renewal you don't want.

Changing plans

Upgrades take effect immediately and the difference is prorated for the rest of your term. Downgrades take effect at your next renewal, not mid-term, so you keep what you paid for.

There are no metered overage charges. If you reach a limit — supporter capacity, team seats — Electbase asks you to move up rather than billing you a surprise per-unit fee. Anything you have already collected is never locked or deleted for exceeding a limit; only new usage beyond the allowance is gated.

After the election: hibernate instead of cancel

This is the option most campaigns don't know exists. Hibernate keeps your site online at a reduced rate — $10/month if you were on Kickoff, Grassroots or Rally, $49/month on Landslide — while the campaign tools go quiet.

The distinction is exact: the site keeps serving, and the working tools stop. Your pages stay up on your domain, your links and QR codes keep resolving, and your supporter list stays where it is. What you lose is the active side — editing, integrations, the directories, the tier features. When the next cycle starts you reactivate at your old plan's rate and pick up where you were.

That's usually a better answer than cancelling if there is any chance of a next time: a site that quietly disappears in December takes your search ranking and every printed QR code with it.

Cancelling

Cancel any time from your dashboard's billing section, the customer portal, or by emailing us. Cancelling stops future renewals — it does not switch your site off. You keep everything through the end of the term you have already paid for, and only then is the site unpublished.

• Monthly plans are not refunded or prorated. You keep access to the end of the paid month.
• Annual plans are refundable within 14 days of purchase or renewal, less any setup fee and a prorated amount for days the site was live. After 14 days, the year is not refundable, but you can cancel to stop the next one.

Setup fees are not refundable once your site has been provisioned.

If a payment fails

Your site does not go offline immediately. A seven-day grace period starts, during which the site stays published while payment is retried and you can update your details. If it's still unresolved at the end of the grace period, the site is unpublished and paid features lock until the balance is current.

Your data afterwards

After a subscription ends, your account and content are kept for 60 days so you can come back or take your data with you. You can export your supporter contacts to CSV at any time while the account is active and during that window. After it, the content may be permanently deleted.